Last Updated: July 31, 2026
At IndyaMart.in, customer satisfaction is our priority. We strive to deliver quality electronic products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged during transit.
- You receive a defective or non-functional product.
- The wrong product or incorrect variant is delivered.
- The product has missing accessories or components.
- The item is significantly different from the description on our website.
To be eligible for a return, the product must:
- Be returned within 7 days of delivery (unless otherwise stated on the product page).
- Be unused and in its original condition.
- Include all original packaging, manuals, accessories, warranty cards, and invoices.
- Be free from physical damage caused after delivery.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products damaged due to misuse, negligence, or improper installation.
- Items with missing original packaging or accessories.
- Software, digital products, activation keys, downloadable content, or gift cards.
- Consumable products unless received damaged or defective.
- Products marked as “Non-Returnable” on the product page.
3. Return Request Process
To initiate a return:
- Contact our customer support within the eligible return period.
- Provide your order number, product details, and clear photographs or videos (if the item is damaged or defective).
- Our support team will review your request and provide further instructions.
- If approved, the product must be securely packed and returned as instructed.
4. Inspection and Approval
Once the returned product is received, it will be inspected by our quality team or the manufacturer (where applicable). If the return meets our eligibility criteria, your refund, replacement, or exchange will be processed.
5. Refunds
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider, but generally:
- UPI and Wallet Payments: 2–5 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–10 business days
Shipping charges, installation fees, and other service charges are generally non-refundable unless the return is due to our error.
6. Replacement Policy
Where possible, defective or damaged products may be replaced instead of refunded. Replacement is subject to product availability and manufacturer policies.
7. Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
If a cancellation request is approved before shipment, any payment received will be refunded to the original payment method.
8. Manufacturer Warranty
Many electronic products are covered by the manufacturer’s warranty. After the return period has expired, customers should contact the respective manufacturer or authorized service center for warranty claims. Warranty terms vary by brand and product.
9. Shipping Charges for Returns
If the return is due to:
- A damaged, defective, or incorrect product, IndyaMart.in may bear the return shipping cost where applicable.
- Customer preference, incorrect selection, or change of mind (where returns are accepted), the customer may be responsible for return shipping charges.
10. Fraud Prevention
To protect our customers and business, IndyaMart.in reserves the right to reject fraudulent, abusive, or repeated return requests that do not comply with this policy.
11. Changes to This Policy
IndyaMart.in reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will become effective upon publication on this page.
12. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support through the Contact Us page on IndyaMart.in. We will be happy to assist you.
